Frequently Asked Questions

Why should I book directly with StayYindee?

You can get the best rate guarantee if you book directly with us. Normally you will get 10-30% extra discount from the online rate based on the cancellation policy you choose. Booking directly with us also prevents errors that could occur between booking hub website.
What is check-in and check-out time?

Check-in time is between 14:00 - 22:00 (UTC+07:00). Late check-in is possible with advance notice only, which will incur 50 THB/bed or 100 THB/room late check-in fees/bed. We recommend to stop by and drop off your luggage if your flight/bus arrives early. You can relax in our common area and you’ll get into the room once-daily cleaning is completed. Check-out time is between 07:00-11:00 (UTC+07:00). Early check-out is possible with advance notice to the reception before 20:00 (UTC+07:00) the night before, to get your deposit back.
Is it possible to leave my luggage days before/after check-in/out?

Yes, guests can drop their luggage for 3 days before check-in or after check-out date. *Please note that we charge 100THB per bag per day when duration exceed 3 days.*
Can I bring my kids?

Kids that are 4 years or older are allowed to stay in private and family room. *Please note that kids that are 8 years or older will be charged as an adult.*
How is the safety of the hostel?

Our premises are under 24-hours CCTV surveillance. Rooms are only accessible by guests and staff. In case of emergency, our staff is contactable through a 24-hours hotline. *Please note that we don’t allow outside visitors, fail to do so will result in 5,000 thb fine* Also, the hostel reserves the right to report trespassers to the police.
Parking availibity?

Guests can park their car in the parking lots in front of the property.
Is there a curfew?

We don't have a curfew but please lower your voice after 22:00 to respect other guests.
Do you have non-smoking rooms?

We are smoking-free property. Smoking in the room or inside the property is not allowed. Fail to do so will result in 2000thb fine. Guest can smoke in a designate area such rooftop area or 1st floor outside the lobby.
Is there an elevator/ lift?

Unfortunately, we don't have elevator but exercise is good for you health.
Are soaps, toothbrushes, and towels provided?"

We provide our guest with towel, Toiletries (shampoo and body soap). Toothbrushes are available for purchase.